Paradise Pets Guarantee

 Live Arrival Guarantee

We offer a Live Arrival Guarantee for any item that does not arrive alive. The only live goods items that don't qualify for the Live Arrival Guarantee are invertebrates that live in a connecting shell (Hermits, Snails, Conchs). In the event of carrier delay on a Friday delivery, and the package does not arrive on Friday, live arrival guarantee is void. If for some reason an item arrives DOA you can either have the amount of that item refunded to your card or we can issue a credit for that amount towards your next purchase.  NO CASE should any shipment be refused for any reason whatsoever. Paradise Pets reserves the right to refuse to ship again to any customer who refuses any shipment for any reason.To qualify for the Money Back Guarantee:

1. We must be notified that something did not survive via email within 2 hours of the time FedEx lists on their website as the delivery time.  Simply email cs@paradisepetshop.net  with your order number and the name of the item that did not survive.

2.  The item should be returned via the guarantee procedure above and marked as "Refund" on the sheet you return with the item.

3. Free items do not qualify for the guarantee.

4. Orders held at FedEx must be picked up on the day they arrive.

 Return Instructions:
It is very important that you cover the item in  a generous amount  of table salt in order to preserve it in the return envelope. Send the item that didn't survived in a ziplocked bag (absolutely no water) inside an envelope.  Place the item into a ziplock, pour the salt, coat the item with the salt, close the ziplock and then place that into another ziplock bag and close it.  Then place it in the envelope with your email receipt or a sheet of paper with your name or order number on it.  If you do not follow these directions the US Postal Service may throw out your envelope due to smell and we cannot issue you a credit.

Return Item to:

Paradise Pets

805 N Kings Hwy

Wake Village Tx. 75501

 Ordering Information

When you place an order with paradisepetshop.net , we promptly confirm receipt of your order. If we have any questions or comments regarding your order, we’ll contact you within 24 or less (Monday-Friday).  All orders are subject to a 2-5 business day processing period before being shipped. We do our absolute best to get orders shipped out as soon as possible, we believe this is an important requisite to maintaining happy, repeat customers. You’ll receive an “Order Shipped” email the night your order is shipped. Please Note: We cannot ship any aquarium life to Hawaii, APO addresses, Post Office Boxes, Puerto Rico, other U.S. Territories, or other countries.

  IMPORTANT:  To prevent your paradise pet shop email messages from automatically going into your bulk or junk email folders, you will need to check your spam filter settings and add paradisepetshop.net to your address book, safe lists and spam blocking programs, etc.

 Orders of in stock items are shipped one day after we receive your order unless you specify another arrival date.

 In Store PickUp

This is a very convenient feature offered by Paradise Pets. In Store Pickup connects our customers to a larger inventory of products at a lower price without the shipping costs. The customer is notified via email or phone once the order is received. Please print out your order confirmation at the checkout as it is used to verify your order and identity.